Privacy Policy
Last Updated: October 3, 2026
Hawkspire Journeys Ltd. (“Hawkspire Journeys,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking tours, contacting us, or using our travel-related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using hawkspirejourneys.com, making a booking, submitting an inquiry, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Hawkspire Journeys, we may collect the following information:
Personal Information
When you make a booking, submit an inquiry, contact us, or request information, we may collect:
-
Full name
-
Email address
-
Telephone number
-
Billing or payment-related information
-
Booking details
-
Tour or transportation preferences
-
Pickup and drop-off information
-
Number of travelers
-
Special requests or requirements
-
Information you voluntarily provide when communicating with us
We only request information that is reasonably necessary to provide our services, process bookings, communicate with customers, and manage our business operations.
Booking Information
When you book a tour or transportation service, we may collect information relating to:
-
Selected tour or package
-
Travel date and time
-
Pickup location
-
Number of passengers
-
Booking reference
-
Payment status
-
Special requests
-
Changes, cancellations, or rescheduling requests
Payment Information
Payments may be processed through third-party payment processors or financial institutions.
Hawkspire Journeys does not necessarily receive or store your complete credit or debit card number, security code, or other sensitive payment credentials. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.
Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Pages visited
-
Date and time of visits
-
Referring website
-
General website usage information
-
Technical information relating to website performance and security
This information may be collected through website technologies, hosting services, analytics tools, cookies, and similar technologies.
2. How We Use Your Information
Hawkspire Journeys may use the information we collect to:
-
Process and manage tour bookings
-
Provide transportation and travel services
-
Confirm reservations
-
Communicate booking details
-
Respond to customer inquiries
-
Contact customers regarding changes to tours or bookings
-
Process cancellations, refunds, and rescheduling requests
-
Provide requested customer support
-
Coordinate applicable third-party services
-
Improve our website and services
-
Maintain website security
-
Prevent fraud, misuse, or unauthorized activity
-
Maintain business and transaction records
-
Comply with applicable legal and regulatory requirements
-
Send promotional or marketing communications where permitted and where appropriate consent has been obtained
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by applicable law.
3. Tour and Third-Party Service Providers
Some tours and travel arrangements may involve third-party service providers, including attractions, accommodations, transportation providers, activity operators, park-related services, payment providers, or other suppliers.
Where necessary to provide the service you have requested, we may share relevant information with these providers.
For example, information may be shared when necessary to:
-
Confirm an attraction or activity reservation
-
Arrange transportation
-
Coordinate pickup or drop-off
-
Process a payment
-
Arrange accommodation
-
Fulfill a customized travel request
-
Provide services requested as part of your booking
Third-party providers may have their own privacy policies and terms. We encourage customers to review the privacy practices of third-party services where applicable.
4. Payment Processing
Hawkspire Journeys may use third-party payment processing services to accept payments for tours, transportation, and other services.
When you make a payment, certain information may be transmitted directly to the payment processor.
The payment provider may collect, process, and store payment information according to its own privacy policy and applicable security requirements.
We do not intentionally store complete payment card information on our website unless specifically required and lawfully permitted.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
-
Keep the website functioning properly
-
Remember certain preferences
-
Improve website performance
-
Understand how visitors use the website
-
Analyze website traffic
-
Improve our services
-
Support website security
-
Measure the effectiveness of marketing activities
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the website.
6. Analytics and Website Performance
We may use analytics and website performance technologies to understand how visitors interact with our website.
These technologies may collect information such as:
-
Pages viewed
-
Time spent on pages
-
General geographic information
-
Device and browser information
-
Website interactions
-
Traffic sources
Analytics information helps us understand website usage and improve the customer experience.
Where third-party analytics services are used, those providers may process information according to their own privacy policies.
7. Marketing Communications
If you choose to receive marketing communications from Hawkspire Journeys, we may use your contact information to send information about:
-
Tours and travel packages
-
Special offers
-
New services
-
Seasonal promotions
-
Travel information
-
Company updates
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not necessarily stop important service-related communications, such as booking confirmations, payment information, cancellation notices, or other messages necessary to administer your reservation.
8. How We Share Personal Information
We do not sell your personal information as part of our ordinary business operations.
We may disclose personal information when reasonably necessary to:
-
Provide our services
-
Process bookings and payments
-
Communicate with customers
-
Work with service providers
-
Maintain our website
-
Protect our business and customers
-
Prevent fraud or unauthorized activity
-
Comply with legal obligations
-
Respond to lawful requests from government authorities
-
Resolve disputes or enforce our agreements
Service providers that process information on our behalf may only receive information reasonably necessary for the service they provide.
9. Protection of Personal Information
Hawkspire Journeys takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information, devices, passwords, and other personal information.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
-
Providing services
-
Maintaining booking and transaction records
-
Handling customer service matters
-
Resolving disputes
-
Meeting accounting requirements
-
Complying with legal or regulatory obligations
-
Protecting our legitimate business interests
The length of time information is retained may vary depending on the type of information and the reason it was collected.
11. Your Privacy Choices and Rights
Depending on applicable privacy laws, you may have rights relating to your personal information.
These may include the ability to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate information
-
Ask questions about how your information is being used
-
Request deletion of certain information, where legally permitted
-
Withdraw consent where processing is based on consent
-
Opt out of certain marketing communications
-
Make a privacy-related complaint or inquiry
Some information may need to be retained because of legal, accounting, contractual, security, or other legitimate requirements.
To make a privacy request, please contact us using the information provided below.
12. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
13. International Data Processing
Because travel services may involve customers, suppliers, payment providers, hosting companies, and other service providers located in different countries, personal information may be processed or stored outside the country where you reside.
Where personal information is transferred across borders, we will take reasonable steps to handle the information in accordance with applicable privacy requirements.
14. Links to Third-Party Websites
Our website may contain links to third-party websites, including travel attractions, payment providers, maps, social media platforms, booking services, or other websites.
Hawkspire Journeys is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or business practices.
When we make changes, we may update the “Last Updated” date at the top of this page.
The updated Privacy Policy will be posted on this page and will apply to information collected after the updated version becomes effective, subject to applicable law.
16. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us.
Hawkspire Journeys Ltd.
Phone: +1 (403) 888-7244
Email: info@hawkspirejourneys.com
Location: Calgary, Alberta, Canada
Website: hawkspirejourneys.com
17. Customer Acknowledgement
By using the Hawkspire Journeys website, submitting an inquiry, or making a booking, you acknowledge that you have had an opportunity to review this Privacy Policy.
This Privacy Policy should be read together with our Cancellation & Refund Policy and any applicable website Terms & Conditions.
Hawkspire Journeys reserves the right to update its policies for future customers and bookings.